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For a more complete description of non-discrimination compliant processes by agency: • DCF - Chapter 7 of 060-16 Methods of Administration for Federal Financial Participation • FloridaCommerce - Discrimination Compliant Procedures

See links below for a summary of Florida’s policy and procedures for handling civil rights disability complaints and a copy of the Statewide Auxiliary Aids and Service Plan which provides protocol and available resources for the implementation of Departmental policy and procedures for the provision of auxiliary aids and services in ensuring accessibility to all programs, benefits, and services to persons with disabilities and language interpreters for persons with Limited English Proficiency.

• Chapter 1 of CFOP 060-10 Americans with Disabilities Act Accommodation Procedures • DCF Statewide Auxiliary Aids and Services Plan.pdf (myflfamilies.com) • Policy on Program Accessibility and Services to Individuals with Disabilities