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DEO LIHEAP Policies and Procedures Manual Page 71

4. Date verbal verification was received; 5. Time of verbal verification. 6. Method of receipt (i.e. telephone) iii. The Subrecipient must receive verbal consent from the client to allow verbal verification on each form. The client’s consent to allowing verbal verification must be documented on each form. If a client refuses to allow verbal verification, another intake method must be provided (i.e. mail, drop off, electronic). b. Emailed documents, scanned documents, faxed documents, and photographed documents should all be accepted. i. Subrecipients should have one dedicated email address for applications and documents to be sent to; ii. Subrecipients must notify clients that the application and/or documents have been received and document the date an name of the individual who provided the documentation or receipt (i.e. phone call or return mail). c. In case-by-case situations the client’s bank statements, or other non-standard documentation could be used to verify income if approved by DEO.

6. Client Relocation: If a client/household who was affected by the disaster wishes to relocate to another service area, the current provider may pay for setup costs, such as utility deposits, in the new service area. The client/household should then apply with the new service provider for possible further assistance.

7. Temporary Housing: Temporary housing is allowable under LIHEAP for a temporary period in declared disaster crisis situations. If a client/household affected by the disaster is forced to relocate to preserve the health and safety of their household members due to damage directly caused by the tornadoes, the subrecipient may use the authorized Weather Related / Supply Shortage funds to cover the cost of a client household for a period of no more than 90 days starting from effective date of funding usage authorization to temporarily move them away from the crisis situation in one of the following: a. Hotels/Motels (No AirBnB/VRBO rentals) b. Apartment

8. Transportation: Transportation costs are allowable under LIHEAP for a temporary period in weather-related crisis situations. Subrecipient may use authorized Weather Related / Supply Shortage funds for client households to cover costs for transportation (such as cars, shuttles, buses) to move individuals away from the crisis are to shelters, when health and safety is endangered by loss of access to heating or cooling.

9. Generator Purchase: The purchase of generators to maintain power during and immediately after a disaster is allowable. However, we strongly recommend that safety guidance be provided along with the generators to avoid injury and/or loss of life due to inappropriate operations of the generators. Additionally, Subrecipients should secure a liability waiver signature from the client prior to placement of generators.