Page 63

DEO LIHEAP Policies and Procedures Manual Page 63

DENY PENDING LOW-INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP) APPLICATION AND PAYMENT PROCESS EXHIBIT 2

15 DAYS TO FINALIZE APPLICATION APPROVE OR DENY CLIENT APPLICATION CRISIS ASSISTANCE HOME ENERGY ASSISTANCE ACTION WITHIN 18 HOURS LIFE THREATING ACTION WITHIN 48 HOURS REGULAR 15 DAYS TO DECIDE ACTION (REASONABLE PROMPTNESS) CONTACT VENDOR ASSIST WITH ADDITIONAL RESOURCES APPROVE (APPLICATION DATE) 15 DAYS TO SEND LETTER 45 DAYS TO PAY VENDOR DENY

15 DAYS TO SEND LETTER

APPEAL

APPROVE (APPLICATION DATE) 15 DAYS TO SEND LETTER 45 DAYS TO PAY VENDOR DENY 15 DAYS TO SEND LETTER APPEAL PROCESS