Page 53

DEO LIHEAP Policies and Procedures Manual Page 53

Part 1300 -- Required Notices and Appeals All subrecipients are required to have a written appeals and complaint policy that provides an opportunity for a fair administrative hearing to applicants or clients whose applications for assistance are either denied or not acted upon with Reasonable Promptness. The subrecipient must post its appeal and complaint policy in a prominent place where it is viewable by all applicants and clients. .01 Notice of Approval and Appeals Within fifteen (15) working days of the application date, a subrecipient must furnish in writing to each approved applicant a Notice of Approval and Appeals which includes: A. Type and amount of assistance; B. Name of the energy vendor to be paid on the client’s behalf; C. Subrecipient’s Appeal policy; and D. The appeals and fair hearing policy. .02 Notice of Denial and Appeals Within fifteen (15) working days of the application date, a subrecipient must furnish a written Notice of Denial and Appeals for each applicant denied assistance. At a minimum, the written Notice of Denial and Appeals shall contain: A. Name of applicant B. Date of Application C. Type of benefit sought D. Reason(s) for denial E. Statement on Recipient’s benefit limits, if applicable F. Statement of appeals process G. Explanation of the circumstances under which the applicant may reapply H. Explanation of the information or documentation needed for the applicant to reapply I. Name, phone number, and address applicable to the appeal process; and J. Number of days the applicant allowed to file an appeal