Page 44

DEO LIHEAP Policies and Procedures Manual Page 44

Part 1000 -- Rights and Responsibilities of Applicants/Clients A. Applicants/Clients are responsible for notifying the LIHEAP office of any changes in address or vendor. If the applicant fails to report a new address or vendor before they receive a benefit, they forfeit rights to the benefit. B. Applicants/Clients are responsible for notifying the LIHEAP office if they do not receive a Notice of Denial and Appeal or Notice of Approval and Appeal within 30 days of the Application Date. C. Applicants/Clients are responsible for notifying the LIHEAP office if the credit is not made to their account within 45 days. D. Applicants/Clients have the right to apply for services in a location that is accessible to them. E. Applicants/Clients have a right to privacy when providing information to subrecipient staff during the application process. F. Applicants are responsible for giving the subrecipient all of the information and verification required for eligibility determination. G. Agencies such as shelters, housing projects, and group living facilities may not receive assistance for all their clients as a unit.