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DEO LIHEAP Policies and Procedures Manual Page 22

Part 600 -- Outreach Subrecipients must inform potentially eligible households in their service area about the program to ensure that households wishing to apply will have the opportunity. A. Subrecipients must inform all local agencies that are in regular contact with the low- income population, especially agencies and groups serving people who are elderly, disabled, home bound, migrants or seasonal farm workers. B. Subrecipient staff is also encouraged to participate in local television and public interest radio programs, and to also place announcements of the program in media community calendars. A description of all interaction between the subrecipient and the media concerning LIHEAP must be kept in the subrecipient office. It should be forwarded to DEO, if requested. C. If the subrecipient is unable to assist a homebound applicant by phone, then the subrecipient should make a home visit to the prospective applicant to assist them in completing the application. The subrecipient may also use mail, fax, online application and email to assist in completing an application for a homebound applicant. D. Upon the request of an official of a local congregational center that serves elderly or disabled people, subrecipient staff may visit and provide information or make presentations on the program. E. DEO has given each subrecipient information about the local weatherization program. The subrecipient must share this information to all persons who request it, including organizations that provide outreach activities. F. Each subrecipient determines the address and telephone number of each county extension office within the service area. The subrecipient must share this information to all persons who request information about energy conservation and to all organizations that provide outreach activities.