9093.6 Manual Vouchers 7 CFR 274.8(d)

Retailers use a manual voucher process when the EBT contractor system or the terminals are not working and cannot accept the EBT card for a food benefit purchase. Retailers do not have to use the manual process, but most will not turn away a sale. Retailers that do not have POS terminals, for example, farmers’ markets and street or route vendors also use manual vouchers. The manual voucher is a paper form on which the retailer writes the card number, the cardholder’s name, the store FNS number, and the dollar amount of the sale. The client must sign the voucher. The retailer must call in manual vouchers to the EBT contractor to get an authorization for the amount of the transaction. The retailer calls in to make sure that the money is in the client’s account. If the client has enough funds in the account to cover the transaction, the retailer subtracts the whole amount of the transaction from the client’s account. Retailers use manual vouchers when the EBT contractor system is down. Since the retailer cannot confirm whether the client has an available balance, the client is limited to a $40.00 purchase. 15 DE Reg. 1030 (01/01/12)