9079.2 Unauthorized Use of the Account

The reason DSS issues food stamp benefits by EBT is to minimize the loss and theft of client benefits. DSS will replace benefits issued by EBT due to the unauthorized use of the account only if the loss occurred: ·after a report of a lost or stolen EBT card is made to the e-Funds Customer Support number at 1-800-526-9099; ·because of DSS local office card/PIN issuance error; or ·because of an unlawful or other erroneous action on the part of DSS or the EBT contractor. DSS will not replace food stamp benefits withdrawn from an EBT account before a report of a lost or stolen EBT card is made to the e-Funds Customer Support Unit. DSS will replace food stamp benefits withdrawn from an EBT account after a report of a lost or stolen EBT card is made to the e-Funds Customer Support Unit. Before a replacement is issued, DSS will verify the time/date of the report to e-Funds and the time/date of the loss of benefits. DSS will not replace EBT issued benefits that were misused by an authorized representative. Affidavit for Replacement of EBT Food Benefits. The affidavit will attest to the loss and must be made within ten days of the report of the loss. If the household does not sign and return the affidavit within ten days of the report of the loss DSS will deny the request for replacement of benefits.