9041.3 Out-of-Office Interviews

For a household entitled to expedited service and a waiver of the office interview, conduct the interview (unless the household cannot be reached) and complete the application process within the expedited service standards. The first day of this count is the calendar day following application filing. If DSS conducts a telephone interview and must mail the application to the household for signature, the mailing time involved will not be calculated in the expedited service standards. Mailing time will only include the days the application is in the mail to and from the household and the days the application is in the household's possession pending signature and mailing.