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(5) The contractor agency will prepare for the hearing so that all evidence considered in making the decision or taking the action which is at issue and all evidence that supports that decision or action is introduced at the hearing in an orderly and concise manner. Relevant information which is presented at a hearing will include the following: (a) Names, relationships, and ages of the persons affected and the type of assistance involved. (b) The decision or action which prompted the request for the hearing. (c) All information contained in the applicant file upon which the decision or action is based and which the agency will introduce as evidence at the hearing, as well as all other applicant file materials which are relevant to the issues raised by the appeal; and (d) The names of the contractor agency staff members and, if appropriate, the names of staff members of outreach agencies who will be present at the hearing. Staff members who are directly involved with making the decision or initiating the action must be present. G. Conducting the Hearing. The hearing will be held before a hearing officer. The hearing officer will be a qualified DHSS official who has not been involved in any way with the decision or action in question or with the person or officer who is responsible for the decision or action up to the time of the hearing. The responsibilities of the hearing officer in conducting the hearing are as follows: 1. To allow the appellant 20 minutes after the scheduled starting time of the hearing to appear at the appointed location; 2. To attempt to reach the appellant by telephone after 20 minutes to inform appellant of hearing scheduled to start within five (5) minutes; 3. To convene the hearing 25 minutes after scheduled start whether or not the appellant appears; 4. To regulate the conduct and course of the hearing consistent with due process to insure an orderly hearing; 5. To obtain from the appellant, agency staff member or members and LIHEAP Program Manager all relevant testimony pertaining to the issue or issues in