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The main areas of review in the administrative report include: staffing, outreach, application access, service coordination, budgets, reporting and policies for fiscal procedures, safety, confidentiality and other areas as necessary. An exit interview will be conducted by the Management Analyst at the end of the review. The interview should be conducted with the program director; and/or, a sub grantee manager. The monitor will briefly go over the findings, emphasizing any required corrective actions that must be addressed quickly to prevent continued errors in program implementation. A written review will follow. 702. CASE FILE REVIEWS The case file reviews will be conducted as part of the annual sub grantee review by the state office. The sources of information for case file reviews will include the paperwork in the case file itself. It may also be necessary to review other local or state office records. A monitor will review a random sample of cases, pulled by the reviewer from the files of cases at the sub grantee offices. Although cases are selected randomly, the monitor should attempt to review some specific types of cases, including: heating benefits, crisis benefits, cooling benefits, mailers, zero income, denials, and a mix of regulated and non-regulated energy vendors. The case file reviews focus on the completeness of the information on the application, the determination of eligibility, the calculation of income, the benefit determination and the presence of required documentation necessary to verify the information in the case. 703. MONITORING REPORT The monitoring review will result in a written report to be issued by the monitor within 30 days of the exit interview. The report, approved by the Management Analyst will include the state’s recommendations and requirements and require a response from the sub grantee within 30 days of issuance. The structure of the written report is important to provide a clear, specific and concise list of areas for the sub grantee to address. All of the major areas reviewed should be listed with a statement of issue, followed by the state’s recommendations or requirements. If no issue is found in a major section, that also should be stated. The monitor will address each of the major areas of the report using one of three determinations: (1) NO ISSUE No problems were discovered in this area of review.