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DIVISION OF STATE SERVICE CENTERS OFFICE OF COMMUNITY SERVICES DELAWARE ENERGY ASSISTANCE PROGRAM OPERATIONS MANUAL (DEAP) NUMBER: 500 Program: LIHEAP/Outreach STANDARD OPERATING PROCEDURE: LOW-INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP) OUTREACH Approved: Date:_________________

Director:______________________ SECTION 500

OUTREACH

500.

The intention of DEAP is to make services available to all eligible households without overwhelming the available resources. DEAP is able to serve 12,000 - 20,000 plus households each year with at least one of the several services offered by DEAP. The number of households served is dependent on the amount of funding. DEAP funding is never large enough to serve more than 25-40 percent of the eligible population in any given year. Therefore, while outreach activities are listed here, the degree in which it may be feasible to carry out some of these activities is in direct correlation to the funds available. Listed below are various activities DEAP uses to reach out to eligible households to encourage them to apply for assistance.

a) Intake coordination between Contractor agencies and the 15 State Service Centers. b) Distribute calendars to DEAP clients and potential DEAP clients that include monthly energy saving tips as well as information on where to apply for DEAP services. c) Participation in energy fairs, community fairs, and other related community events to distribute information about DEAP services. d) Wide distribution of DEAP brochure which lists all available programs and services and how to apply for them. Includes documentation required to apply for these services. e) Availability to TV and radio, and print media to inform and educate the public about DEAP services.