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DEAP components, estimated time of benefit availability, how the benefit will be paid, and information regarding fair hearings is disseminated to the applicant. A copy of the signed application and supporting documents are filed. 7) Referral services are frequently required. Clients often alert the intake worker of other problems they are experiencing. Intake workers are well-informed regarding other community services for low-income households to facilitate appropriate referrals. 8) Incomplete applications are given a pending status and the applicant is issued a “Request for Additional Information” (RAI) form listing the required documents that must be returned in order for the application to be processed. The applicant is urged to return the information as soon as possible to avert loss or delay of the use of the benefit. Most applicants return the information directly to their Intake worker (by preference). If transportation is a problem, the applicant is given the option of mailing or faxing the information back. 9) The Intake worker will, at any time during the interview, seek supervisory guidance if they are dealing with a new situation or a complex income calculation. In complex cases, when an income calculation deems an applicant ineligible, supervisory guidance and clearance is sought.

409.

CLIENT APPLICATION

The “head of household” for purposes of the program is generally the adult with the major income in the household. The applicant identification information in the first section of the application must be completed and documented. The head of household must provide valid photo identification such as a state issued driver’s license or identification card, and at least one other document addressed to the head of household at the service address as indicated on the energy bill. Copies should be kept by the sub grantee in the case file.

When an address is a post office box then the applicant must provide explicit directions to their home and/or a supplemental street address where the applicant receives delivered fuel.

All of the household members must be listed on the application; energy assistance eligibility is based on the entire households’ income. The relationship of the persons living in the household does not make a difference. Complete information for the household members that must be entered on the application form.

The applicant must provide Social Security cards for all household members 6 months and older to substantiate the information given. Applicants who do not have an authentic Social Security card can secure a duplicate from any office of the Social Security Administration. Sub grantees are required to include a copy of each household member’s Social Security card in the case file. Sub grantee must also direct applicants where to go if Social Security cards or duplicates are needed. Substitutes for Social Security cards may be accepted if the SSN is printed on a valid documentation.