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C. Process

1. Applicant completes and signs application. 2. Sub grantee certifies eligibility. a. Sub grantee to contact Catholic Charities to determine if applicant has received DEAP during the winter. If yes, then client is certified eligible and it is noted on the application that they are ‘DEAP certified. They are still required to complete and sign the SCAP application. b. If no, sub grantee must certify household based on income. 3. Sub grantee contacts vendors with proceed orders that include client names, address, telephone number, and size of air conditioner to be installed. 4. Vendor contacts applicants and arranges for delivery and installation date. 5. Air conditioners can only be delivered and installed when someone aged 18 or over is at the home during delivery. If the age of the person signing off that the air conditioner has been delivered and installed is questionable, then the installer must request to see identification of the household member. A copy of the signed form must be given to sub grantee by the vendor. Sub grantee will attach to invoice when submitted to DSSC/OCS for payment. 6. Vendor must make 3 attempts to contact clients for delivery. If client cannot be reached after 3 attempts, vendor must notify sub grantee so client can be removed from the air conditioner list. 7. If air conditioner cannot be installed within ten (10) business days because vendor is out of stock or client cannot be reached, vendor must notify sub grantee immediately. 8. Once air conditioner is delivered, vendor is required to put a “State of Delaware” sticker on each room sized air conditioner. 9. Vendor may substitute size of air conditioner on site if installer recognizes that another BTU size is more appropriate for the installation area. Sub grantee must be notified whenever this occurs. 10. More specific process and procedures are included in the contract between DSSC/OCS and the sub grantees.

D. Inspections/Monitors The sub grantees must have a plan in place for inspecting a sample of the units installed.

E. Reports Sub grantees must submit reports to the LIHEAP Administrator as prescribed in the contract.