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DIVISION OF STATE SERVICE CENTERS

OFFICE OF COMMUNITY SERVICES NUMBER: 300

Program: LIHEAP

STANDARD OPERATING PROCEDURE:

LOW-INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP)

Issue Date: 06/01/2011 Current Revision: 01/27/2015

Approved: Date:_____________

Director:______________

SECTION 300 BENEFITS AND SERVICES

300. DEAP PROGRAMS AND SERVICES The following are the primary benefits and services of the Delaware Energy Assistance Program (DEAP).

301. FUEL ASSISTANCE PROGRAM (FAP)

The Fuel Assistance Program (FAP) provides home heating assistance for low-income families that need help paying their energy bills, including electricity, natural gas, oil, kerosene, wood and coal. Eligible households receive one benefit amount, which is designed to assist the household. The Program is not designed to pay for all heating costs. Applications are processed from September 1st to March 31st (may vary). Sub grantees may begin scheduling appointments in September. FAP operates from October 1st to April 30th if funds are available (may vary). This one time fuel benefit is assigned to each household in accordance with a benefit matrix (see current Delaware State Plan). The matrix assigns a household benefit based on fuel type, total household income and family size.

302. CRISIS INTERVENTION PROGRAM (CIP)

Crisis Intervention Program has two components; Energy Crisis Intervention Program (ECIP) and Code Purple.