Stay SNAP Safe

Federal rules do not allow Delaware to replace food benefits stolen from your EBT card. Follow these steps to help protect yourself from EBT fraud:

Lock it!

Lock your EBT card until it’s time to shop – and remember to relock it when your purchase is complete. It’s easy to do with the ConnectEBT mobile app or through www.ConnectEBT.com . Select “Lock my Card Everywhere” to keep your card safe. Review your EBT card often to check for purchases you did not make. If you see any, call connect EBT Customer Service right away at 1-800-526-9099 to get a new card and PIN.

Change it!

Avoid simple personal identification numbers (PINs) like 1234 or your birthdate, and change your PIN each month right before your benefits hit your account. It’s easy to do with the ConnectEBT mobile app , through www.ConnectEBT.com or by calling 1-800-526-9099. Review your EBT balance often. If you see purchases you did not make, request a new card right away and change that PIN!

Protect it!

Look for skimming devices before using your EBT card to pay for groceries in person, and never share your EBT card number or PIN. If you suspect someone has stolen your SNAP benefits, report it right away, request a new card and change your PIN. It’s easy to do with the ConnectEBT mobile app , through www.ConnectEBT.com or by calling 1-800-526-9099. Remember, DHSS will never ask you for your card number or PIN, so if someone does, the answer is NO!

Report it!

Report stolen benefits to the police and complete the DHSS SNAP Stolen Benefits Form to help track down fraudsters. If you think your benefits were stolen, immediately get a new EBT card and change your pin. It’s easy to do with the ConnectEBT mobile app , through www.ConnectEBT.com or by calling 1-800-526-9099. It’s also important to complete a Stolen Benefits Form and report theft of benefits to the police to help track down fraudsters.

If your benefits are stolen and you need help finding food assistance, visit Delaware 211 or a Food Bank of Delaware community food pantry . All Delaware State Service Centers also have food pantries to help, as well.