(c) The Ombudsman shall:
(1) Consult with and advise Class 1 real property owners on any real property tax matter arising under Chapter 8 or 13A of this title or under Chapter 31A of Title 42 ;
(2) Receive and investigate concerns and complaints from Class 1 real property owners related to real property tax matters;
(3) Provide counsel and assistance to Class 1 real property owners relating to real property taxes, including referring Class 1 real property owners to appropriate:
(A) Legal service providers;
(B) Public interest organizations; and
(C) Government offices;
(4) Maintain a list of organizations that provide free or reduced-price legal services to District of Columbia residents and a list of housing counseling agencies approved by the U.S. Department of Housing and Urban Development;
(5) Protect the confidentiality of records and comply with all applicable confidentiality provisions, including § 47-821(d)(2) ; and
(6) Prepare and submit to the Council and the Mayor an annual report on the activities of the Office that the Mayor shall make available to the public on the Mayor’s website.