Page 37

Participants can engage with case management services in person, by phone, or via email. DHS also plans to implement a self-assessment option in Assessforce, allowing participants to complete assessments at their own pace and on their own schedule, increasing accessibility. 4. Supportive Services: Participants are informed of their right to receive reimbursements for allowable expenses, such as transportation and training materials, which helps reduce financial barriers to participation. 5. Ongoing Monitoring and Feedback: DHS monitors provider performance and participant outcomes through the SNAP E&T System and regular communication with providers. This allows for continuous improvement and ensures that case management practices remain supportive and effective. By prioritizing participant choice, reducing administrative burden, and offering flexible, supportive services, the District ensures that case management enhances—rather than impedes—successful participation in SNAP E&T. 1/28/26, 11:03 AM State Plan DC FY26 - Original Submission https://dam-fns.usda.gov/sites/default/files/microsite/snapet-dcfy26stateplan//index.html 37/179