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timely, the notice must be sent at least 15 days prior to the effective date of the adverse action.

j) Administrative Review and Fair Hearing Rights: TANF applicants or recipients who disagree with a proposed action, or an action that has been taken, may request an administrative review and/or a fair hearing. Administrative review is an informal process whereby DHS and the applicant or recipient attempts to resolve the issue. An individual who requests an administrative review may proceed to a fair hearing if he or she is not satisfied with the outcome of the administrative review. Recipients who request a fair hearing prior to the effective date of the adverse action may request that assistance continue at current levels pending the outcome of the fair hearing. A fair hearing may be requested after the effective date of the adverse action, but assistance cannot be continued pending the fair hearing decision.

k) Complaints: Customers with complaints about DHS’s TEP Providers may register all complaints with the Office of Performance Monitoring within the DHS/ESA.

l) Two-Month Community Service Requirement: D.C. intends to opt out of the option to require participation in community service employment on the part of a parent or caretaker receiving assistance under the program who, after receiving such assistance for two months, is not exempt from the work requirements and is not engaged in work.

m) Elder Care Training and Placement: D.C. intends to serve these customers through the general TEP vendors contracted to provide