9 Energy Suppliers,, 2605(b)(7) - Assurance 7

9.1 Do you make payments directly to home energy suppliers? Heating Yes No Cooling Yes No Crisis Yes No Are there exceptions? Yes No If yes, Describe. 9.2 How do you notify the client of the amount of assistance paid? At the conclusion of the in-person intake process, clients are provided with a written notice that states the exact amount of assistance that will be paid towards their utility bill and the name of the payee. For online and mail and fax applicants, an email notification is sent to them after processing the application. All applicants may contact our call center 311(202-737-4404) to obtain assistance information by phone. All payments are made directly to the energy supplier. 9.3 How do you assure that the home energy supplier will charge the eligible household, in the normal billing process, the difference between the actual cost of the home energy and the amount of the payment? Multi-year vendor agreements are executed with each energy and oil company that supplies electric, natural gas or oil service to District residents. The agreements incorporate this assurance. 9.4 How do you assure that no household receiving assistance under this title will be treated adversely because of their receipt of LIHEAP assistance? Multi-year vendor agreements are executed with each energy and oil company that supplies electric, natural gas or oil service to District residents. The agreements incorporate this assurance. 9.5. Do you make payments contingent on unregulated vendors taking appropriate measures to alleviate the energy burdens of eligible households? Yes No If so, describe the measures unregulated vendors may take. Attach a copy of the template statewide vendor agreement or a policy that indicates local agreements must adhere to statewide policies and assurances. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.