16 Performance Goals and Measures, 2605(b)

16.1 Describe your progress toward meeting the data collection and reporting requirements of the four required LIHEAP (Benefit Targeting Index, Burden Reduction Targeting Index, Restoration of Home Energy Service, and Prevention of Loss of Home Energy Service). Include timeframes and plans for meeting these requirements and what you believe will be accomplished in the coming federal fiscal year. 1. Current practices: DOEE currently collects the data required for the LIHEAP performance measures. DOEE made steps in late FY15 and early FY16 to begin collecting the average annual electricity (non-heat) usage for LIHEAP applicants, which was previously not collected due to the difficulty in accessing this information. DOEE updated the applications forms to include language that granted to DOEE the applicant's permission to share their secondary utility information. Additionally, DOEE updated the language in the vendor agreements to include the provision of usage data for all LIHEAP applicants regardless of home energy type. 2. Areas of improvement: DOEE communicates regularly with Pepco, Washington Gas, and our software vendor to ensure that any issues that arise are attended to so that DOEE will meet the performance measures mandate. 3. FY21: DOEE implemented a new software system to further improve our data collection and reporting procedures.FY25, FY 24, FY22, FY21, FY20, and FY19: DOEE worked with a consultant, APPRISE, to evaluate and review the reported data and plans to continue to do so in FY25. DOEE has also procured a new software vendor and has been working with this vendor and APPRISE to ensure that additional functionality is incorporated for the reporting of performance measures; including improved tracking of the prevention of disconnections and the restoration of service. 4. DOEE executed revised multi-year Vendor Agreements and implemented revised procedures. DOEE is further working to align the software technology to match revised requirements within the terms of each Vendor Agreement. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.