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Two examples of agency error are: o failure to take prompt action on a change the unit reported, and o miscalculation of the unit's income or deductions which results in an overpayment of benefits. • Applicant/recipient error overpayments: These overpayments may be due to inadvertent household error or suspected fraud. Inadvertent household errors are caused by misunderstanding or unintentional errors by the household. Some examples of inadvertent household error overpayments are: o failure to report a change between recertifications, unless there is documentation of contact with the customer during which he failed to report the change; for example, calling the Change Center to report an address change and not reporting new employment that is later discovered; o failure to report a change promptly; and o failure to report the absence of a child who has unexpectedly not returned home within 90 days. Errors due to suspected fraud are caused by documented incidents of false or misleading statements, misrepresentation, concealment or withholding of facts. Errors for which DHS suspects fraud, but for which there is no documentation of intentional misrepresentation, shall be treated as an inadvertent error when calculating the overpayment. Cases suspected of fraud or intentional program violation (IPV) are considered to be applicant/recipient error overpayments until a determination of fraud or IPV is made (see Section 1.5.2: Intentional Program Violation in Part IV.) Some examples of suspected intentional program violation overpayments are: o failure to give correct or complete information at application, o failure to report an income change at recertification, o failure to report a change in household size at recertification, and o providing false verification at application or recertification. • Fraud overpayments: Cases suspected of fraud are considered to be applicant/recipient error overpayments until the court makes a determination of fraud, a determination of IPV has been made, or the customer has signed a waiver to an administrative disqualification hearing. An SSR can only make an allegation of fraud; the actual determination of fraud is made by the court or through an IPV disqualification proceeding. FS See TANF. In addition, an applicant/recipient error overpayment is further defined as: • an error that is the result of a group erroneously being categorized as categorically eligible, provided the erroneous categorization is due to a household error, or • a FS error that is the result of a group erroneously being categorized as categorically eligible due to an error on the part of SSA. Department error is further defined as errors that result when: • DHS fails to reduce the unit's benefits when its cash assistance benefits change, • the department issues the group’s FS benefits after their certification period expired,