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days' notice. When a customer reports a new member of his/her household (other than a newborn) and requests that the person be added to their TANF case, eligibility shall generally begin effective the date the person came into the TANF home, once eligibility for the person is established. However, if the new household member was eligible for TANF in another jurisdiction outside of the District, eligibility shall start on the first day of the first month following termination of TANF in the other jurisdiction. The limitation on the time period for which supplemental payments may be given still applies (See Part VIII, Section 6.5: Underpayments.) FS The SSR shall take prompt action on all reported changes. The timeframes for making changes depend on whether the change results in an increase to the allotment or a reduction to or termination of the allotment. These time frames are as follows: • If the group is eligible for an increase in benefits because of a decrease in monthly income of more than $50 or the addition of group members, the change must be made for the monthly allotment following the report month. • For other changes that will result in increases, the effective date of the change depends on the date that needed information is provided. o If no additional information is needed, or if the customer provides any needed information within 10 days of the SSR issuing a request, the SSR shall make the change effective no later than the first monthly allotment issued 10 days after the change is reported. o If the customer provides the needed information later than the 10-day request, the 10-day timeframe for action starts from the date the verification is provided rather than the date the report was received. Example On June 25, Mr. Wallace reports to the agency that his hours have decreased at work and his monthly earnings have decreased by $100. The agency contacts the employer and receives verification of the reduced wages on July 10. The decrease in income will be processed for the monthly allotment for August and an under-issuance will be given to Mr. Wallace for July. Example On March 19, Ms. Patterson reports that she has moved and is now paying higher rent, which the SSR determines will increase her food stamp allotment. Although the change in address does not have to be verified until the next recertification, the SSR notifies Ms. Patterson in writing that she provide proof of the change in rent within 10 days. She provides verification on March 23. Since this is within 10 days of the date she reported the change; the SSR processes the increase effective April 1. Example On September 10, Ms. Mathers reports that she now pays for cooling costs since a window a/c unit has been placed in her unit. The SSR is unable to contact the building manager and notifies Ms. Mathers in writing that she needs to provide verification of the change within 10 days. Ms. Mathers provides a statement from the management company on September 30. Since this is longer than 10 days after the change was reported, the SSR will process the change for November, the first monthly allotment that will be issued 10 days after the verification was provided.