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ALL ESA (formerly)IMA must take appropriate action on all changes, whether reported by the recipient or discovered through other means. If further information is needed to verify changes that cannot be obtained by collateral telephone contact, the SSR shall notify the customer in writing of the following: • what information is needed, • what the information is due (at least ten days from the date of the notice), and • the consequences if the customer does not contact ESA. If a customer does not provide the needed information, ESA must give timely and adequate notice of any adverse action. Once sufficient information is received, the SSR shall take appropriate action on all changes within 10 days.