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ESA SNAP Policy Manual 32  To screen the household for circumstances that pertain to special SNAP rules, such as expedited service, work requirement exemptions and student requirements  To provide information to the applicant household regarding its rights and responsibilities under the SNAP regulations and explain SNAP program requirements During the interview, SSRs must cover the following:  If the customer requires accommodations to complete the interview, SSRs will work with their manager to make the required accommodations.  Inform the customer of their rights and responsibilities. See Section 1.5.1, Applicant Rights, and Section 1.5.2, Applicant Responsibilities.  Explain the programs and related services.  Explain the application processing time standards.  Explain the conditions of eligibility and the information and verification necessary to determine eligibility.  Explain the household’s responsibility to report changes under simplified reporting.  Advise the applicant of the opportunity to register to vote.  Inform the applicant of the availability of early and periodic screening, diagnostic and treatment services for Medicaid-eligible children under 21.  Notify the applicant of the requirement that the information they provide must be regularly matched by computer with information from DOES, IRS, SSA and other states.  Explore and resolve unclear and incomplete information.  Explain the fair hearing process.  Inform SNAP applicants that all household members must be registered for work at the time of application and once every 12 months after initial registration unless they are exempt from work registration.  Advise households applying for or receiving public assistance benefits that the time limits and requirements for public assistance do not apply to SNAP benefits. Inform them that even if they stop receiving public assistance benefits due to reaching a time limit, starting work or other reasons, they may still be eligible for SNAP benefits.  Explain the requirement to attest to whether any member of the household has been convicted of certain crimes as an adult.  Provide the applicant a Change Report Form.  Explain the QC process and the applicant’s responsibility to cooperate. During interviews with individuals entitled to expedited SNAP, ESA must make every effort to obtain as many verifications as possible to ensure timely and accurate processing.

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