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ESA SNAP Policy Manual 329  If the request is made on or after September 1 for the prior calendar year and the information does not match the applicant’s claim that they worked during the year, do not treat the discrepancy as a lag quarter issue. See the next section, Non-Lag Quarters. Non-Lag Quarters When a customer does not agree with the quarters of coverage patterns provided by the query, ESA must reconcile the discrepancy. If the applicant believes the work they performed was in covered employment or Medicare-only federal, state or local wage and the earnings do not fall within the lag period, SSA must investigate the discrepancy and correct the record. Refer all covered employment or Medicare-only federal, state or local wage cases to SSA as follows:  If the customer indicates that they used more than one SSN or allowed others to use their SSN, they will need to contact their local SSA office to resolve the issue or call (800) 772-1213 to set up an appointment. The customer should take a copy of the QQ pattern, identifying information and any proof of earnings they may have to the SSA office with them.  To develop a Z indicator for 1977 or earlier or a # sign indicator from the QQ pattern, refer the case to the SSA Office of Central Operations. Send a written request containing the following information: − Name − SSN − Date of birth − Year in question − Return address − Copy of the output from the query Send a separate request for each SSN to be investigated. Mail the request along with the copy of the output from the query to the following address: SSA, OCRO POB 17750 Baltimore, MD 21235-0001 To follow up on the status of an existing query, request another QQ history query 45 days after the original request. If the entry has been updated, the # or Z will be overlaid with N or C. If the QQ pattern has not been updated after 60 days, call (800) 775-7802 (SSA-OCRO, Earning Discrepancy). If the customer indicates that there are missing quarters or the code Z is 1978 or later, ask the applicant, if they are the number holder of the SSN, to complete Form SSA-7008, Request for Correction of Earnings. Provide proof of earnings such as W-2s, pay stubs, tax returns or a statement from the employer. On top of the SSA-7008, write “Welfare Reform.”

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