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ESA SNAP Policy Manual 319 Topic Documentation Recommendations Recertifications and renewals Document information related to determining eligibility for ongoing benefits, including the following:  Cold-call dates and times  Delayed processing, including the reason for the delay  Eligibility and benefit level  Ineligibility  Interview notes  Issues and questionable information  Verification sources  Work registration changes Residency Document the following:  Verification used to show residency  Collateral contacts  How questionable information was verified  Reported moves Simplified reporting Document the actions taken based on the mid-certification report, including any phone conversations made to complete the report Social Security number Document the following:  Collateral contacts  How questionable information was verified Transitional SNAP Document any actions taken when moving the customer from SNAP to Transitional SNAP or back to SNAP Underpayments Document the following:  The reason for the underpayment  The underpayment calculation  The months restored  Whether benefits were used to offset a claim  The amount of the underpayment before and after an offset, if applicable Unusual circumstances Document the following:  Description of the situation  Date of occurrence  Impact on the household  Verification provided to support situation  Any actions taken  Any follow-up action required Work requirements Document information to support actions taken about the following:  Exemptions  Good cause  Disqualifications Return