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ESA SNAP Policy Manual 257 Chapter 24 Chapter 24. Quality Control 24.1 Scope and Purpose As a condition of receiving federal funds to administer SNAP, the District must have a QC process to ensure that customers receive timely and accurate SNAP benefits. The QC process takes the following actions:  Reviews a statistically valid sample of cases in the District  Compiles, analyzes and reports review findings to identify benefits overpaid, underpaid and denied inappropriately  Aids in creating corrective action plans to improve timeliness and accuracy of benefits 24.2 Sample of Cases QC selects a random sample of households for review each month. The sample is selected based on two categories:  Households participating in SNAP (called active cases): Reviews will be conducted on active cases to determine if households are eligible and receiving the correct allotment of SNAP benefits. The determination of whether the household received the correct allotment will be made by comparing the eligibility data gathered during the review against the amount authorized by ESA.  Households for which participation was denied, suspended or terminated (called negative cases): Reviews of negative cases will be conducted to determine whether ESA’s decision to deny, suspend or terminate the household, as of the review date, was correct. 24.3 Case Review Process QC case reviews are completed according to the requirements of the FNS 310 handbook. Reviews typically include the following:  An electronic file and case record review  A field investigation, including an in-person interview with the benefit recipient Return