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ESA SNAP Policy Manual 221 application, the system will generate a Notice of Required Interview informing the household of its options to complete the interview process (see Section 16.8, Notice of Interview Requirement). 17.2.2 Missed Interview Households that submit a recertification application will receive a Notice of Missed Interview five days after submitting their recertification application. If the household subsequently contacts ESA to complete the interview, ESA must advise the household of its options to complete the interview in person or by telephone. 17.3 Verification Requirements at Recertification The customer must have at least 10 days to return needed information or verification to complete a recertification. A Notice of Required Verification must be issued to the customer to request any required verification and include the date that verification must be submitted (see Section 16.2, Notice of Required Verification). Customers are not required to produce documentation again for eligibility factors that do not change and have already been verified or can be verified using available data matches. See Section 5.15, Verification Required at Renewal/Recertification, for more information. During any recertification, ESA must screen the household for possible inclusion of household members previously excluded due to citizenship requirements that may have changed. 17.4 Processing Recertification Applications ESA will not delay a recertification when verification requirements can be met by material already available to ESA. It will use information already included in the case record (e.g. copy of birth certificate or Social Security card) or verifiable through systems available to ESA. All customers must be notified in writing of eligibility decisions that affect continuing eligibility. Households that have timely met all application requirements must be notified in writing of their eligibility decision by the end of their current certification period. SNAP recertifications determine eligibility for a new certification period. Households are notified of recertification decisions with an approval or denial notice. Timely advance notice is not required.  If the household is determined to be eligible for a new certification period, ESA will mail a Notice of Reporting Requirements to the household.  If a household files an application prior to the end of the certification period but the recertification cannot be completed within 30 days due to Department error, ESA will continue to process the application and provide benefits from the first day of the month if the household is determined to be eligible.  If a household files an application before the end of the certification period but fails to complete Return