7.011 - 1 Caseload Management

Revised August 2019 VII. Caseload Management – Performance Standards

PROCEDURE 7.011 Implementing Office: Community Health Administration (CHA) Revised August 2019

Approved by:

_______________________ LaQuandra S. Nesbitt MD, MPH; Agency Director Review by Legal Counsel:

____________________ Phillip Husband, Esq.; General Counsel Effective Date: 06/13/2017

I. Authority USDA

II. Reason for the Policy CFR § 246.25 Records and Reports III. Applicability DC WIC State Agency and Local Agency Staff

IV. Policy Statement 1. The local agency shall use these performance standards to manage all aspects of the caseload 2. The local agency shall report on the performance standards as indicated in Policy and Procedure 10.001

Performance Standards – Fiscal Year 2020 AREA STANDARD GOAL Priority I * 19.5% 30% Priority II * 12.8% 17% Priority III * 29.4% 40% Priority I – III * 61.7% 90% Utilization Rate 90% 95% Caseload Achievement 97% 100% Show Rate 75% 80% Nutrition Contacts (low risk) 2 percertification period 4 per certification period High Risk Secondary Contacts 2 per certification period 4 per certification period Breastfeeding (% increase) 1% 2%

7.011 - 2 Caseload Management

Revised August 2019

AVERAGE MONTHLY ENROLLMENT ATTAINMENT

GOAL 5 day week site 1,000 enrolled 4 day week site 800 enrolled 3 day week site 600 enrolled 2 day week site 400 enrolled 1 day week site 300 enrolled * Participation by Priority Report

Local agencies will be cited on their management evaluations and other monitoring reviews if standards are consistently not met.

VI. Procedures 1. Use performance standards to develop caseload management plan 2. Report on performance standards as indicated in Policy and Procedure 10.001

VII. Appendix

N/A VIII. Reference 10.001 Reports and Reporting Procedures