7.006 - 1 Caseload Management

Revised August 2019 VII. Caseload Management – Appointment Scheduling, Emergency Situations

PROCEDURE 7.006 Implementing Office: Community Health Administration (CHA) Revised August 2019

Approved by:

_______________________ LaQuandra S. Nesbitt MD, MPH; Agency Director Review by Legal Counsel:

____________________ Phillip Husband, Esq.; General Counsel Effective Date: 01/01/2016

I. Authority USDA

II. Reason for the Policy CFR § 246.7 (f)(2) Timeframes for processing applicants

III. Applicability DC WIC State Agency and Local Agency Staff

IV. Policy Statement WIC staff shall provide services to clients who are unable to obtain certification and check issues services due to emergencies (e.g., inclement weather, clinic closings, and other emergencies). V. Procedures The following procedure should be followed by local agency staff concerning emergency situations: 1. Use open scheduling for missed assessments (initial and subsequent). Do not restrict assessments based on status. Set up blocks of time for the assessment. 2. Double appointments for a specified period to accommodate missed certifications and mid-certification assessments. 3. Implement special extended hours (e.g., early morning, evenings, shift schedules and Saturday hours). 4. Allow walk-ins for check pick-up and certification. The Local Agency can designate specific days and times for walk-ins. 5. In some cases, vouchers can be mailed. Voucher mailing will be handled on an individual basis. Contact the State Agency for approval. Explore overtime pay, shift schedules, or compensatory and flexible time options to comply with the extended hours policy. VI. Appendix

N/A VII. Reference N/A