12.008 - 1 Administrative Procedures

Revised August 2019 XII. Administrative Procedures – Participant Suggestions

PROCEDURE 12.008 Implementing Office: Community Health Administration (CHA) Revised August 2019

Approved by:

_______________________ LaQuandra S. Nesbitt MD, MPH; Agency Director Review by Legal Counsel:

____________________ Phillip Husband, Esq.; General Counsel Effective Date: 01/01/2016

I. Authority DC WIC State Agency

II. Reason for the Policy Participants are entitled to provide feedback about the WIC Program at their own will.

III. Applicability DC WIC State Agency and Local Agency Staff

IV. Policy Statement The most effective way to solicit written suggestions is with a suggestion box located in an obvious, easily accessible area. Suggestion forms and pencils/pens should be readily available near the box.

V. Procedures See Suggestion Form in Appendix 12.008A that can be used to solicit comments/complaints.

VI. Appendix

12.008A Suggestion/Complaint Form for DC WIC

VII. Reference N/A