10.005 - 1 Monitoring and Evaluation

Created September 2019 X. Monitoring and Audits - Internal Monitory (Local Agencies)

PROCEDURE 10.005 Implementing Office: Community Health Administration (CHA)

Approved by:

_______________________ LaQuandra S. Nesbitt MD, MPH; Agency Director Review by Legal Counsel:

____________________ Phillip Husband, Esq.; General Counsel Created September 2019

I. Authority DC WIC State Agency

II. Reason for the Policy DC WIC Local Agencies shall monitor staff, Program operations, and clinic environments on a rolling basis to ensure efficient delivery of services and participant satisfaction.

III. Applicability DC WIC Local Agency Staff

IV. Policy Statement Local Agency Directors, or appropriate designated staff, are expected to monitor staff performance, delivery of Program services, and clinic environments on a rolling basis to ensure competency of staff, satisfaction of Program participants, and compliance to State and Federal Regulations.

V. Procedures 1. The Local Agency shall monitor 20% of it’s clinic sites and staff on an annual basis 2. When monitoring the process of Certifications, the Local Agency staff performing the monitoring visit shall refer to 10.003A (or 10.003B) to record observations of the staff performing the certification and the environment of the clinic. 3. When monitoring general Program procedures and customer service, the Local Agency staff shall refer to appendix 10.003C to record observations and recommendations for corrective action. 4. The Local Agency staff shall submit monitoring reports as outlined in policy 10.001 - Reporting Procedures, or as requested by the State Agency.

VI. Appendix N/A VII. Reference 10.001 Reporting Requirements 10.003A Certification Monitoring Workbook 10.003B Certification Monitoring PDF 10.003C Local Agency Program Monitoring Form