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Program Functional Area 3: FOOD DELIVERY AND FOOD INSTRUMENT ACCOUNTABILITY

Goal 3: To improve food delivery operations at the state and local agency level.

Objective: 3.1 Improve shopping experience for participants. Objective: 3.2 Support of Department of Agriculture in electronic Farmers Market Nutrition Program. Objective: 3.3 Make changes to food packages and eligible foods in response to Final Rule for Revisions in the WIC Food Packages.

Objective Strategies/Activities Baseline Indicators Staff Assigned 3.1. Improve shopping experience for participants. Standardized checklist for all local agencies to train participants on obtaining balance inquiries, reviewing the Approved Food Guide, identifying WIC approved foods using shelf labels, using the WIC Shopper app and troubleshooting WIC transaction issues.

October 2019 The creation of a standardized training program and consistent use of it, leading to fewer complaints and phone calls from participants about food benefit usage. FRVM staff Nutrition staff Streamline submissions for the Connecticut WIC Approved Product List on a quarterly basis using a standard submission spreadsheet and tool for populating the CT WIC database with new products. October 2024 Manual entries into the current spreadsheet of submission data received via text in emails, Excel spreadsheets and Word documents FRVM staff Nutrition staff On an annual basis, request that each manufacturer, distributor, broker, submitter of food items, etc. from the previous fiscal year review the current APL on the CT WIC website to confirm that their respective food products and sizes remain available for purchase in Connecticut. October 2024 Disaster Plan FRVM staff Nutrition staff