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Program Functional Area 4: Vendor Management

Goal 4: To improve communication and effectiveness in Vendor Management.

Objective: 4.1 Improvements in reporting vendor data and producing the extracts for FDP. Objective: 4.2 Potential transition of EBT Processors Objective: 4.3 Develop policies and establish business processes for a Policy and Procedure Manual. Objective: 4.4 CTWIC Enhancements to streamline processes Objective 4.5 Training videos to supplement interactive vendor training Objective: 4.6 Improve investigation services through RFP process and inventory audits.

Objective Strategies/Activities Baseline Indicators Progress 4.1 Improvements in reporting vendor data and producing the extracts for FDP. Utilize CTWIC data to improve reporting of high risk vendor criteria, transaction level redemption data, redemption patterns, and produce the redemptions template for FDP. June 2022 Refining reports in the SSRS reporting portal using the data from CTWIC to provide more comprehensive information. CT WIC staff worked with a consultant from 1/17/24-6/30/24 to complete several of these reports, including the high risk vendor report that is being used in Q4. CT WIC staff worked with IT staff and completed this FDP report. Utilize CTWIC data to improve tracking of compliance investigations and produce the investigations template for FDP. June 2022 Tracking the status of individual investigations and Key Performance Indicators. Revisions to high risk vendor report CT WIC staff worked with a consultant until 6/30/24 to build the parameters of this report. This report will be used for FY24 FDP reporting. Utilize CTWIC data to improve tracking of violations and produce the violations template for FDP. June 2022 Information is logged in CTWIC on the violations screen, and separate Excel spreadsheet is used for tracking purposes. CT WIC staff worked with a consultant until 6/30/24 to build the parameters of this report. This report will be used for FY24 FDP reporting.