c. Responsibilities of the CCAP Administrator

The CCAP administrator shall assure that the rights of parents and providers are upheld in accordance with the requirements of this section.

The CCAP administrator shall give parents the opportunity to file an application at any time.

The CCAP administrator shall take timely action within the time frames established in sections 17b-749-1 through 17b-749-23 of the Regulations of Connecticut State Agencies, inclusive, to process applications, redeterminations and changes in household circumstances and child care arrangements and to determine the impact on eligibility or benefits.

The CCAP administrator shall give parents and providers written notice of actions they are required to take to establish program or payment eligibility.

The CCAP administrator shall provide parents and providers with written notice of any decisions that affect eligibility or benefits.

The CCAP administrator shall provide parents or their legal representatives with reasonable access to case record information, including computer information that is part of the parents case record, subject to the limitations established in subsection (d) of this section. Parents shall submit a written statement granting their legal representative access to case record information. The information shall be made available within a reasonable period of time following submission of the written request at a location mutually agreed to by both parties, unless the information can only be accessed at a specific location. If an administrative hearing has been scheduled, the information shall be made available prior to the hearing.

The CCAP administrator shall inform parents of their rights and of any benefits that may be available to them under the CCAP program.