a. Requirements of the CCAP Administrator

Parents shall be notified of their rights and responsibilities as specified in section 17b-749-2 of the Regulations of Connecticut State Agencies, including but not limited to the need to report changes in household circumstances to the CCAP administrator within ten days of the date of the change. Providers shall be notified of their responsibility to report changes in accordance with requirements of subdivision (b)(5) of section 17b-749-12 of the Regulations of Connecticut State Agencies.

Parents shall be notified of the receipt of an initial or reopened application, of any actions they are required to complete and the effect of any reported or requested changes on eligibility or the level of benefits.

When a Social Security number is requested, parents shall be notified if the disclosure of the number is not mandatory.

Parents and their current providers for whom a completed child care agreement form has been submitted shall be notified of the following circumstances: action to grant or deny assistance; assignment to the wait list; the scheduling of a redetermination and the results of the redetermination; changes affecting program eligibility, provider eligibility or eligibility of an individual child; a change in the payee; and increases or decreases in benefit or payment amounts.

Parents shall be notified when their case is assigned to a specific worker and when their case is reassigned to a different worker.

Parents assigned to the wait list shall be notified of changes in their priority status, if they are removed from the wait list and of any actions necessary to maintain eligibility for the wait list.

All notices of actions taken by the CCAP administrator or actions required by the parent or provider shall be given in writing. Written notice shall include documents and forms delivered by mail, in person, by facsimile machine or through formalized electronic communication processes established with the parent or provider. Each notice shall contain sufficient information to allow the parent or provider to clearly understand the reason for the action and the relevant state statute or regulation upon which the action is based.

Parents shall be notified of their rights to an administrative hearing whenever an action is taken that affects eligibility, benefits, provider eligibility or eligibility for the wait list. Parents shall be notified of their right to an administrative disqualification hearing pursuant to section 17b-749-22 of the Regulations of Connecticut State Agencies.

Parents and providers shall be notified of their right to speak to a CCAP supervisor or someone not directly involved with the case if they are not satisfied with the actions taken by the case worker.