e. Good Cause

The department shall not deny assistance, discontinue or reduce a family’s benefits if the parent can establish good cause for not providing requested verification. A parent shall be considered to have good cause for not providing verification under the following circumstances: if the parent has had difficulty obtaining information requested from a third party source other than a family member or the parent’s child care provider and the parent has made all reasonable attempts to obtain the verification and is complying with the CCAP administrator’s request; or if the CCAP administrator has taken responsibility for assisting the parent in obtaining the verification; or if extenuating circumstances, including but not limited to a death in the immediate family, severe illness or other mitigating circumstances prevented the parent from timely submitting the verification.

To be eligible for good cause, the parent shall contact the CCAP administrator and request a good cause exemption within ten days of the date the notice of denial or adverse action is issued in accordance with section 17b-749-07 of the Regulations of Connecticut State Agencies.