UPM 1545.20 - Redetermination Interviews

CONNECTICUT DEPARTMENT OF SOCIAL SERVICESPRIVATE UNIFORM POLICY MANUAL ______________________________________________________________________________ Date: 05-10-10 Transmittal: UP-10-03 1545.20 ______________________________________________________________________________ Section: Type: Eligibility Process POLICY ______________________________________________________________________________ Chapter: Program: AFDC The Redetermination Process AABD _______________________________________________________________ MA Subject: SNAP Redetermination Interviews ______________________________________________________________________________

1545.20 A. Provisions

1. Except for the following rules, the redetermination interview requirements are the same as the requirements established for the application process. (cross reference: 1505)

2. In-office interviews are required for AFDC assistance units at least once every twelve months, but not for SNAP, AABD and MA assistance units.

B. Face-to-Face Redetermination Requirements

1. AFDC assistance units must be redetermined face-to-face at least once every twelve months through an office interview or home visit.

2. Non-Monthly Reporting AFDC assistance units, either with or without related SNAP benefits, which are redetermined every six months may be redetermined by mail at alternate redeterminations.

3. The requirement covers periods of continuous activity beginning with the initial date of eligibility of the particular assistance unit.

C. Combined Interview Requirement

1. The rule requiring combined application interviews also applies at the time of redetermination to SNAP assistance units that:

a. are composed entirely of AFDC recipients; and

b. have the AFDC redetermination scheduled in the same month as the SNAP redetermination.

2. Since office interviews are not required for AABD assistance units, the combined interview requirement does not specifically apply. However, the Department attempts to complete a combined interview for AABD assistance units that:

a. appear for an in-office SNAP redetermination interview;

b. have also received notice of their AABD redetermination; and

c. desire assistance in completing the AABD redetermination.

CONNECTICUT DEPARTMENT OF SOCIAL SERVICES UNIFORM POLICY MANUAL ______________________________________________________________________________ Date: 05-10-10 Transmittal: UP-10-03 1545.20 page 2 ______________________________________________________________________________ Section: Type: Eligibility Process POLICY ______________________________________________________________________________ Chapter: Program: AFDC The Redetermination Process SNAP _______________________________________________________________ Subject: Redetermination Interviews ______________________________________________________________________________ 1545.20 D. Scheduling Interviews

1. Assistance units are notified of scheduled interview appointments at the time the notice of redetermination is issued.

2. Initial appointments are scheduled:

a. no earlier than five business days after the mailing date of the redetermination notice; and

b. no later than the fifteenth day of the redetermination month.

3. The assistance unit is responsible for requesting a new appointment if the original appointment is missed or cannot be kept.

E. Waiver of the Office Interview

1. The rules for waiving the office interview for the SNAP are the same at redetermination as at the time of application. (Cross Reference 1505.30)

2. If an AFDC assistance unit has good cause not to attend the office interview, the Department:

a. reschedules the interview for as late as the twentieth day of the month following the redetermination month; or

b. conducts a home visit or telephone interview as required in this chapter; and

c. continues cash assistance payments beyond the redetermination month unless the assistance unit refuses to cooperate or is otherwise found ineligible.

3. For AFDC, a home visit rather than telephone interview is conducted if the face to face redetermination requirement:

a. has not been met within the past twelve months; and

b. will not be met by the next scheduled redetermination if the current office interview is waived.

CONNECTICUT DEPARTMENT OF SOCIAL SERVICES UNIFORM POLICY MANUAL ______________________________________________________________________________ Date: 4-1-88 Transmittal: UP-93-05 1545.20 page 3 ______________________________________________________________________________ Section: Type: Eligibility Process POLICY ______________________________________________________________________________ Chapter: Program: AFDC The Redetermination Process AABD _______________________________________________________________ MA Subject: SNAP Redetermination Interviews ______________________________________________________________________________

1545.20 F. Unscheduled Appointments

1. The Department is not required to interview assistance units on the same day they appear at the office if:

a. the assistance unit comes into the office at a time other than the scheduled appointment time; and

b. a new appointment can be scheduled by the fifteenth day of the redetermination month.

2. A reasonable attempt is made to complete the interview on the same day. However, if adequate time remains in the redetermination month a new appointment may be scheduled.

3. Assistance units that have not yet filed their redetermination document must be allowed to submit the document prior to leaving the office if the interview is postponed.

G. Rescheduled Appointments

1. The Department reschedules appointments at the request of the assistance unit.

2. Unless otherwise requested by the assistance unit, the new appointment is rescheduled by the fifteenth day of the redetermination month in order to:

a. allow ten days for the assistance unit to provide required verification or complete other required actions; and

b. provide the Department with sufficient time to process the redetermination.