UPM P-1005.10 - Right to Fair Treatment

CONNECTICUT DEPARTMENT OF SOCIAL SERVICES UNIFORM POLICY MANUAL ______________________________________________________________________________ Date: 9-1-04 Transmittal: UP-04-18 P-1005.10 ______________________________________________________________________________ Section: Type: Rights and Responsibilities PROCEDURES ______________________________________________________________________________ Chapter: Program: ALL Rights of Applicants and Recipients PROGRAMS ______________________________________________________________________ _____ Subject: Right to Fair Treatment ______________________________________________________________________________

P-1005.10 Assistance Units with Members who have a Disability

Affix form W-117 "Accommodations Required” green tag to the ready reference file to identify recipients with a disability for whom an accommodation is to be provided. Write the type of accommodation to be provided on the tag.

Record any impairments requiring an accommodation on the EMS Address (ADDR) screen. Include remarks indicating the specific nature of the accommodation.

Spanish Speaking, Other Non-English Speaking, or Limited-English Proficiency (LEP) Assistance Units

Affix form W-117 “Accommodations Required” green tag to identify that this is a Spanish speaking, non-English speaking, or LEP communication case and note the unit's primary language.

Record the assistance unit's primary language in EMS.

Additional conditions for Assistance Units with Hearing Impaired Members

Inform the unit that the Department will provide interpretive services for the interview process and for any additional communications upon request. If the unit expressly asks, allow the unit to bring someone age of 16 or older to the initial and periodic eligibility interviews to help ensure that the unit understands the questions asked at the interviews. In all cases an individual with a hearing impairment is to be given the same opportunities as other non-English speaking units.

Inform the unit that the Department's Central Office Information Unit has a TDD machine for those persons who have similar machines in their home and wish to use this method of accommodation for information purposes.

CONNECTICUT DEPARTMENT OF SOCIAL SERVICES UNIFORM POLICY MANUAL ______________________________________________________________________________ Date: 9-4- 09 Transmittal: UP-09-20 P-1005.10 page 2 ______________________________________________________________________________ Section: Type: Rights and Responsibilities PROCEDURES ______________________________________________________________________________ Chapter: Program: ALL Rights of Applicants and Recipients PROGRAMS ______________________________________________________________________ _____ Subject: Right to Fair Treatment ______________________________________________________________________________

P-1005.10 Additional conditions for Assistance Units with Visually Impaired Members

Send a memo to the Director of Public and Government Relations, Central Office, listing the name and telephone number of any individual who is blind or visually-impaired and requests to be called prior to the Department mailing a mass notice.

Call the assistance unit whenever an EMS alert #119 is generated, if the client requests a call as an accommodation whenever an EMS notice is issued.

Assistance Units with Authorized Representatives SHAPE \* MERGEFORMAT An authorized representative must: SHAPE \* MERGEFORMAT be available, willing and able to perform the required task on behalf of the assistance unit and; SHAPE \* MERGEFORMAT adhere to appropriate fiduciary responsibilities as determined by the Department and;

communicate clearly and effectively with the assistance unit.

If the authorized representative fails to meet any of the requirements as listed above under Assistance Units with Authorized Representatives then;

the Department shall notify the assistance unit and;

in the absence of the assistance unit appointing a replacement authorized representative, the Department shall determine the need for an accommodation (cross reference 1005.10 B2 and 1005.10 B13).