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TABLE OF CONTENTS I. INTRODUCTION 1 II. ADMINISTRATION 2 III. PROGRAM DEFINITIONS 3 IV. INCOME ELIGIBILITY 4 V. ELIGIBILITY CERTIFICATION 5 VI. PROGRAM INTEGRITY 7 VII. FRAUD 8 VIII. BASIC BENEFIT LEVELS 8 IX. RENTAL ASSISTANCE BENEFIT LEVELS 9 X. LIHEAP BENEFITS FOR SNAP HOUSEHOLDS 9 XI. CRISIS ASSISTANCE BENEFIT 10 XII. PROGRAM DATES 11 XIII. CONSERVATION SERVICES 11 XIV. ADDITIONAL BENEFITS / SERVICES 12 XV. PAYMENTS 13 XVI. VENDORS 14 XVII. DELIVERABLE FUEL VENDOR PRICING PROGRAM 15 XVIII. INFORMATION AND REFERRAL 16 XIX. ASSURANCE 16 ACTIVITIES 17 XX. BUDGET 18