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Haven, and Norwich). The expanded terminal coverage under DTN allows for more regionally representative pricing, eliminating the need for county-based price adjustments.

Pricing Models: As discussed in the payments section above, CEAP will now offer two pricing models: Margin-Over-Rack and Discount-Off-Retail. Deliverable heating oil vendors participating in CEAP must select one of the two pricing models for the program year. • Model 1: Margin-Over-Rack (MOR) Model. This model is based on DTN's ULHOB5 daily rack average price (the standard wholesale terminal price for heating oil) as the base to which a fixed margin of $0.50 per gallon is added.

Example for Model 1 – Bridgeport terminal price as of March 31, 2025: DTN Rack Average Price (ULHOB5) .… $2.275 per gallon Fixed Margin ………………………………..… 0.50 CEAP Price per Gallon …………………….. $2.775

• Model 2: Discount-Off-Retail (DOR) Model. This model is based on the vendor’s lowest posted retail price for all customers is used minus a fixed discount of $0.35 per gallon. This pricing structure is applicable exclusively to deliverable heating oil and will remain in place throughout the current energy season.

Example for Model 2 – Bridgeport vendor’s retail price as of March 31, 2025: Vendor’s Retail Price ……..……………….. $2.71 per gallon Discount ………………………………..…..…… 0.35 CEAP Price per Gallon ………………....…. $2.36

Transparency in Billing: CEAP customers cannot be charged the difference between the vendor’s retail price and CEAP reimbursement. Vendors agree that in the case of receipt of payment for a delivery from both an energy assistance customer and a Community Action Agency, the deliverable fuel vendor must reimburse the customer if the customer requests. Reimbursement shall be for the amount paid by the customer.

Other Fuels: Kerosene and propane will be paid at the vendor’s standard retail price. • Maintain detailed records of all deliveries and any discounts provided to fuel assistance recipients and share this information with the Department upon request. • Keep supplier pricing sheets documenting the daily posted retail price and provide them when requested. • Allow the state to audit account records, as permitted by law, to confirm that fuel assistance recipients are charged the same daily posted retail price as non-fuel assistance customers. Emergency Closures: In the event of a state office closure, the last posted rate will remain in effect until the offices reopen.

Eligible Delivery Dates: Deliveries made before eligibility has been determined may be reimbursed if the customer is found eligible, and the delivery was made on or after November 3, 2025, and April 1, 2026, or if authorized by April 8, 2026.

XVIII. INFORMATION AND REFERRAL