Connecticut Department of Social Services Uniform Policy Manual: 1555.05P Interim Activity - Recording Information

CONNECTICUT DEPARTMENT OF INCOME MAINTENANCEPRIVATE UNIFORM POLICY MANUAL ______________________________________________________________________________ Date: 7-1-87 Transmittal: UP-87-2 P-1555.05 ______________________________________________________________________________ Section: Type: Eligibility Process PROCEDURES ______________________________________________________________________________ Chapter: Program: AFDC Interim Activity AABD _______________________________________________________________ MA Subject: FS Recording Information ______________________________________________________________________________

P-1555.05 1. Document changes that are reported or discovered by you which may affect eligibility, benefits or the accuracy of the Department's records.

2. Include in the documentation such information as:

° the date and nature of the report;

° how or through what means the information was discovered;

° individual or case identification;

° an address or phone number for follow-up contact.

3. If a change is reported or discovered by the wrong office, unit or unit worker:

° forward any written change information to the appropriate area within 1 business day of the date of receipt.

° assist persons contacting the Department directly with reaching the appropriate office, unit or unit worker.

4. Document the change yourself if you are not reasonably sure that the information has been recorded, or if you are unsuccessful in directing the person to the appropriate area.

Failure to record change information may lead to client hardship, a benefit error, or to a false accusation of intentional program violation.