Connecticut Department of Social Services Uniform Policy Manual: 1515.15 Expedited Service - Procedures for Expediting Service

CONNECTICUT DEPARTMENT OF INCOME MAINTENANCEPRIVATE UNIFORM POLICY MANUAL ______________________________________________________________________________ Date: 7-1-87 Transmittal: UP-87-2 1515.15 ______________________________________________________________________________ Section: Type: Eligibility Process POLICY ______________________________________________________________________________ Chapter: Program: FS Expedited Service _______________________________________________________________ Subject: Procedures for Expediting Service ______________________________________________________________________________

1515.15 A. Application Interview

1. Interview Requirement

a. The application interview must be conducted prior to granting aid, unless the applicant is entitled to a waiver.

b. In order to expedite service the Department makes all reasonable attempts to complete the interview requirement within the expedited service processing standard.

c. If the assistance unit is entitled to a waiver of the office interview, the Department makes all reasonable attempts to conduct a home visit or telephone interview within the expedited service processing standard.

2. Applications Filed in Person

Whenever possible, individuals making application in person who are identified as eligible for expedited service are interviewed on the same day the assistance request if filed.

3. Mail Applications

a. Individuals making application by mail who are identified as eligible for expedited service, are contacted by telephone or mailed an interview notice within one working day of the day entitlement to expedited service is discovered.

b. The Department attempts to schedule the interview in time to allow the application to be processed within the expedited processing standard.

CONNECTICUT DEPARTMENT OF INCOME MAINTENANCE UNIFORM POLICY MANUAL ______________________________________________________________________________ Date: 12-1-91 Transmittal: UP-91-51 1515.15 page 2 ______________________________________________________________________________ Section: Type: Eligibility Process POLICY ______________________________________________________________________________ Chapter: Program: FS Expedited Service _______________________________________________________________ Subject: Procedures for Expediting Service ______________________________________________________________________________

1515.15 B. Postponed Verification

1. In order to expedite the processing of the application, the Department may postpone any mandatory verification factor with the exception of:

a. the identity of the individual making the application; and

b. the identity of the head of the assistance unit.

2. Verification requirements may be postponed only for the month of application, except that migrant farm worker assistance units are entitled to a postponement of out-of-state verification for the month of application and the following month.

3. All reasonable efforts are made to obtain verification prior to granting assistance.

4. Processing may not be delayed solely because of the lack of verification of any factor other than identity.

C. Declaration of Citizenship or Non-citizen Status

Household members who have not signed a declaration attesting to their citizenship or non-citizen status must be provided benefits if otherwise eligible.

D. Work Registration

1. Work registration must be completed for the person making the application unless:

a. the individual is exempt from the work registration requirement; or

b. the individual is acting as an authorized representative and is not considered a part of the applicant assistance unit.

The mandatory registration of all other assistance unit members may be postponed for the month of application.

E. Completing Postponed Requirements

Verification or work registration requirements that are postponed must be completed prior to the assistance unit's next expedited or regular certification.