Connecticut Department of Social Services Uniform Policy Manual: 1515.05P Expedited Service - Procedures at the Time of Applications

CONNECTICUT DEPARTMENT OF INCOME MAINTENANCEPRIVATE UNIFORM POLICY MANUAL ______________________________________________________________________________ Date: 7-1-87 Transmittal: UP-87-2 P-1515.05 ______________________________________________________________________________ Section: Type: Eligibility Process PROCEDURES ______________________________________________________________________________ Chapter: Program: FS Expedited Service _______________________________________________________________ Subject:

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P-1515.05 1. Determine if the applicant is entitled to expedite service:

° at application when the ARF is filed; and

° at redetermination when calculating income for destitute assistance units. (cross reference: 5015).

2. Confirm that the case had been certified under normal processing standards, or that verification requirements that had been postponed at the last expedited certification have been provided.

3. Make every attempt to completer the application interview on the day the application is filed.

4. If the application is not made in person, contact the applicant by phone or mail an interview notice by the next business day.

5. Conduct a telephone interview if the office interview requirement is waived. Arrange a home visit only in unusual circumstances or when telephone contact is not possible.