Connecticut Department of Social Services Uniform Policy Manual: 1505.55P Application Process - Replacement of EBT Debit Cards

CONNECTICUT DEPARTMENT OF SOCIAL SERVICESPRIVATE UNIFORM POLICY MANUAL ______________________________________________________________________________ Date: 11-1-97 Transmittal: UP-98-12 P-1505.55 ______________________________________________________________________________ Section: Type: Eligibility Process POLICY ______________________________________________________________________________ Chapter: Program: AFDC The Application Process AABD _______________________________________________________________ MA Subject: FS Replacement of EBT Debit Cards ______________________________________________________________________________

P-1505.55 1. Go to KMEN and select "K" to bring you to the "CAID" screen.

° "Mail PIN", "CL NO", "FST NME", and "LST NME" will be prefilled.

° Data will also be listed for any AREP's on record and for children active on an AFDC case.

° Select the client for whom the replacement card is being issued by typing a "Y" next to the person's data, type in the appropriate reason code, and hit "enter".

2. Tell the individual that he or she must go to the regional office to pick up the EBT card and to select a PIN.

3. If the person cannot go to the regional office make arrangements to mail the EBT card when it arrives in the regional office.

4. If the person cannot go to the regional office to select a PIN because he or she is elderly or disabled and is homebound, change the prefilled "N" to "Y" in the "MAIL PIN" field on "CAID".

5. To determine if the PIN should be mailed, follow the guidelines used to determine if the office interview is waived for redetermination, pick up of replacement benefits, etc. (Cross Reference: 1505.30, 6505)