Connecticut Department of Social Services Uniform Policy Manual: 1015.10P Departmental Responsibilities - Maintaining Accurate Case Records

CONNECTICUT DEPARTMENT OF INCOME MAINTENANCEPRIVATE UNIFORM POLICY MANUAL ______________________________________________________________________________ Date: 4-1-87 Transmittal: UP-87-1 P-1015.10 ______________________________________________________________________________ Section: Type: Rights and Responsibilities PROCEDURES ______________________________________________________________________________ Chapter: Program: AFDC Departmental Responsibilities AABD _______________________________________________________________ MA Subject: FS Informing the Assistance Unit ______________________________________________________________________________

P-1015.10 1. Document the case record with only that information relevant and necessary to accomplish the lawful purposes of the Department (e.g. determining eligibility and level of benefits).

2. Periodically update the case record based on redeterminations, monthly reports, or interim changes as necessary.

3. If after examining its case record, the assistance unit alleges that its case record contains information which is inaccurate, incomplete, or irrelevant, inform the unit that it may file a written request to have the Department correct the record.

4. If the assistance unit files such a written request, refer the case to the Program Supervisor, who evaluates the request.

5. Within 30 days of the date the request is received, inform the assistance unit whether the Department agrees with the unit's allegation and is correcting the case record.

6. If the Program Supervisor so advises, delete, add, or revise the information in question. Inform the assistance unit.

7. If the Program Supervisor so advises, inform the assistance unit that the record is not being changed as requested, and that the unit may add a written statement to the case record to reflect the unit's opinion regarding the information in question.

8. If the assistance unit submits such a written statement, place it in the case record, where it becomes part of such record.