Connecticut Department of Social Services Uniform Policy Manual: 1015.05 Departmental Responsibilities - Determining Eligibility in a Timely Manner

CONNECTICUT DEPARTMENT OF INCOME MAINTENANCEPRIVATE UNIFORM POLICY MANUAL ______________________________________________________________________________ Date: 4-1-87 Transmittal: UP-87-1 1015.05 ______________________________________________________________________________ Section: Type: Rights and Responsibilities POLICY ______________________________________________________________________________ Chapter: Program: AFDC Departmental Responsibilities AABD _______________________________________________________________ MA Subject: FS Determining Eligibility in a Timely Manner ______________________________________________________________________________

1015.05 A. Providing an Opportunity to File an Application

1. The Department must afford the assistance unit an opportunity to file an application the same day it contacts the appropriate Department District Office during regular working hours. The Department must also mail the assistance unit an application form the same day the unit contacts the Department either by mail or by phone to request assistance (Cross reference: 1505).

2. In the MA program, the Department must allow an individual who would be eligible under more than one category to have his or her eligibility determined for the category the individual selects.

B. Processing Applications in a Timely Manner

The Department must determine the assistance unit's eligibility within the time limits specified in Section 1500.

C. Providing Information to the Assistance Unit

The Department must tell the assistance unit what the unit has to do to establish eligibility when the Department does not have sufficient information to make an eligibility determination.