WIC 300-08 Participant Feedback 12-2025 Connecticut WIC Program Manual

WIC 300-08 SECTION: Nutrition Services

SUBJECT: Participant Feedback

Federal Regulations: 7 CFR 246.11(c)(1) Nutrition Services Standards (NSS): Standard 1 POLICY Participant feedback on WIC nutrition services and education shall be obtained each federal fiscal year (Oct 1-Sept 30). State developed survey The State agency may develop an electronic survey (English/Spanish) to obtain feedback from participants on general WIC information and WIC Nutrition and Breastfeeding Services. A link to this survey will be available via WICShopper App. Local agency staff should inform participants of the survey on the WICShopper App and encourage participants to provide feedback. For participants who cannot access WICShopper, local agency staff should provide a link for the appropriate survey. When available, local agency results from the statewide quality improvement survey will be forwarded at least annually to local Program Coordinators. Local agencies should include a discussion of the results in their annual Local Agency Plan (LAP). Locally developed survey Local agencies are also required to develop and disseminate a brief survey (e.g. 5 questions) that provides feedback on their locally developed strategies and/or outreach and retention efforts. Local agencies should forward a draft of their survey to the Nutrition Services Unit email: ctwicnsu@ct.gov or include with the Local Agency Plan submission for approval prior to administering to participants. Guidance

Local agency surveys should be administered to and completed by 5% of active participants. If a local agency is mandated to complete surveys by their host agency, please include a summary of the evaluation of the survey in the annual Local Agency Plan (LAP) submission.