ACTION ON CHANGES

A. A change shall be considered to be reported as of the date the county department is notified of the change. A change shall be considered verified as of the date the county department receives verification of the change. If a change is reported and verified by the tenth (10th) of the month following the date of the change, the change shall be considered timely reported by the client. B. The county department shall process the change within ten (10) calendar days from the date the change was verified, to be considered timely processed by the county department. Changes reported by clients shall be documented in the case record to indicate the change, the date the change was reported, and the date the change was verified. If the change causes a change to the client’s grant, a notice of action form shall be issued to inform the client of the change. C. Changes shall be acted upon as follows: 1. Changes that result in an increase in grant payments shall take effect the month following the month the change was verified by the client. Due to the time required for processing by the county department, receipt of any increase in grant payments may be delayed beyond the month following the month of the change. 2. Changes that result in a decrease in grant payments or total ineligibility shall affect a case following the policies outlined in Section 3.554. D. If grant payments are overpaid because a client fails to timely report and/or timely verify changes in circumstances or income as required, a claim shall be established and a notice of overpayment and a public assistance repayment agreement form referenced in Section 3.582.B.4. will be mailed. If the overpayment is discovered within the certification period, the client must be given written timely notice if grant payments are to be reduced. E. For OAP, AND-CS, and HCA, if a client is overpaid and the system determined benefit is below the payment floor of the respective program, a claim will not be generated.